Testimonials

Really easy booking system, big wide parking court, great communication and friendly people. Great service.

Service

Karen & Mike
October 2024

The saying goes, “Good things come to those that wait” and yes, the build time was long, but that shows there is demand for quality. The team at TrailLite have always been helpful and followed up as required. The motorhome is well built and a lovely space to be in.

TrailLite

Gerald & Lyn
October 2024

Service on the day and follow-up was very good. The wrap around service you provide sets you apart from other places. Great to know we have backup if needed and it’s in NZ so parts do not have to be imported which adds to cost and timeframe.

TrailLite

Rebecca & Jason
October 2024

We have already recommended the company for pricing, quality and after sale service.

TrailLite

Margaret-Ann & Rob
June 2024

We love our new TrailLite. We’re telling all our friends and family what a great Motor Home we have purchased. Thank you TrailLite.🚍

TrailLite

Sally & John
June 2024

Christchurch Service Centre were extremely helpful and fixed our Dometic fridge (under warranty) . It was so good to finally meet Chantal and Oli.

Service

Christine and Lesley
June 2024

Both the Team and the Caravans are the best! We couldn’t be happier with our Karapiro Caravan.

TrailLite

Kay
May 2024

Staff were very pleasant and helpful. The jobs were done quickly and efficiently.

Service Centre

George
May 2024

Positive through the whole journey it ended with a good outcome.

TrailLite

Roger & Sandra
May 2024

Love the product and have enjoyed positive and supportive relationship from the staff.

TrailLite

Colin & Lynette
May 2024

Our new van is superb, finish is great and it drives very nicely.

TrailLite

Murray
May 2024

"Excellent communication and information provided during the build process, design process etc. keeping us involved and informed. The Hand-over process was excellent, outstanding day with Kerstin & Iveco REP- hubby and I both thoroughly enjoyed it and appreciated the time taken to be thorough with everything related to our TrailLite Oakura Landmark Motorhome.

TrailLite

Jan & Bill
April 2024

“The TrailLite 300 that we have just bought is spacious and comfortable. We have been unable to fill the storage space with everything that we had in our last motor home! The control panel is easy to use and has an accompanying App this is very convenient. The Volkswagen Crafter drives like a dream with its lane assist proving very useful on a long drive. The handover by the Kerstin and Callum was extensive and extremely valuable. Looking forward to many happy travels in our new home away from home!”
TrailLite
Carol & Max
July 2021

“They treated us with respect and personal service. We were treated like family. Even got the carpet when we picked up our motor home.”

Benimar
Lorraine
July 2021

“Fairly simple really....just the high level of service we received from Service Reception through to dealing with Ritchie & Andy. Even though you are a booming business one still feels they are receiving great personal service.”

Service Centre
Peter & Beth Chapman
July 2021

“The sale process was good but the hand over absolutely outstanding experience. Finally fixing a few issues was great service.”

Benimar
Peter & Anne Meredith
December 2020

“We found Traillite to friendly, helpful, all queries answered and the price was right for us. There were a couple of issues as normal with a pre owned unit, these were dealt with promptly. All in we are very satisfied. Cheers Tony & Carolyn”

Bailey
Tony & Carolyn Roberts
December 2020

“Service and very professionally run organization”

Bailey
Alvaro Kula
November 2020

“Friendly, helpful, solid history of service, good communication, knowledgeable.”

Benimar
Sheryl Murray
November 2020

“Friendly helpful advice, nothing is ever a problem. Thankyou”

Service Centre
John Watson
July 2018

“Friendly, knowledgeable staff, quick response to concerns and everything attended to on the day great team 😊”

Service Centre
Neva and David
May 2020

“Good quick communication prior to purchase and excellent instructions re the usage of the motorhome on pickup.”

Benimar
Terry and Jenny
June 2020

“Dealing with knowledgeable staff. Range of product. Business like to deal with once van was purchased. We were treated professionally and courteously.”

Pre-owned
Brian and Sarah
June 2020

“Impressed with the service”

Service, Centre
Alistair and Joanna
April 2019

“Efficient service and neat workmanship. Friendly staff”

Service, Centre
Elizabeth
March 2019

“I get an honest answer to what I need to have done and the team work hard to fix the issue and if there is time will fix others before it needs fixing. A big part of TrailLite”

Service, Centre
Adrian and Judy
June 2019

“You treated us like family and kept in touch during the whole build. Loved getting the photos every week. Have recommended Traillite to everyone we talk to.”

TrailLite
John and Wendy
May 2020

“Great professional and friendly service.”

Benimar
Peter & Elaine Gavin
March 2020

“Back up. And although I have only contacted the centre a couple of times I felt just as important and a valued customer just as when I purchased the van.”

Service, Centre
Trisha
February 2019

“Easy process for purchase. Negotiation straightforward. Good handover. Immaculate vehicle presentation.”

Pre-owned
Thomas and Jane
January 2020

“Attention to detail, quality product, made & serviced in NZ, good customer focused service”

TrailLite
Michelle & Stephen Gibbs
January 2020

“The service people make you welcome and go the extra mile to get you back on the road a soon as possible. They explain all that has been done.”

Service, Centre
John
April 2019

“Good customer service and efficient, neat work completed in the estimated time frame.”

Service, Centre
Elizabeth
March 2019

“Great product & excellent customer service.”

Benimar
Andy and Shona
December 2019

“Personal service. Felt valued. Felt Traillite were trustworthy too.”

Pre-owned
Judy
December 2019

“friendly service answered all our questions helpful as we first time buyers”

Pre-owned
Francis and Anetta
December 2019

“We received excellent service from the moment that we enquired about purchasing our Bailey Caravan. Nothing was too much trouble even though we were late for the handover.”

Bailey
Lynda & Eion
December 2019

“Excellent advise and matching a motorhome to our wants/needs. Plus the beautiful motorhome with that is so well thought out.”

TrailLite
Brian and Kelly
October 2019

“Helpful & knowlegable advice nothing too much trouble.”

Service, Centre
Clive and Yvonne
February 2018

“Efficient service , great waiting area , fantastic staff”

Service, Centre
Bruce and Lesley
November 2017

“Brilliant knowledgeable staff and great service.”

Pre-owned
Dave and Ruth
November 2019

“Prompt, friendly & knowledgeable responses to every question - and the obvious product quality.”

Benimar
Chris and Lynne
November 2019

“Very friendly helpful and supportive staff and would recommend to friends and family.”

Pre-owned
Anne and Anthony
October 2019

“The attention to detail and everything that was needed to be fixed was done, and some items we were unaware of were found and put right.”

Service, Centre
Ken and Lorraine
November 2018

“Excellent, personal and friendly service. All issues addressed. Even went "an extra mile".”

Service, Centre
Warwick and Elizabeth Mather
February 2019

“The friendly, knowledgeable, and very professional customer service provided by your staff from our first contact to delivery. Also the quality products you are selling and the obvious commitment to ongoing customer satisfaction.”

Benimar
Ray and Alison
September 2019

“Staff very friendly and helpful and professional. Glad we bought traillite. 🙂🙂”

Service, Centre
Lyn and Tony
March 2019

“All your staff want to ensure that problems are solved parts are ordered and you leave happy with service can't ask for better than that.”

Service, Centre
John and Kim
July 2017

“They listened to what we were asking and provided good information regarding the queries we had and had an easy and pleasant manner”

Service, Centre
Keith and Susan
August 2019

“Nothings too much of a problem and the willingness to dig further into a problem to solve any issues. What a Team👍🙂”

Service, Centre
Graham and Heather
June 2017

“Sales team never put any pressure on us to buy. They just pointed out the differences and answered all our questions.”

Benimar
Kevin and Jenni
August 2019

“I have spent a lifetime involved in the Automotive and Aviation customer service industries and believe that it is vital for any successful business to have knowledgable, experienced and most important caring aftersales personnel handling their customers. The TrailLite service team constantly demonstrates this in spades and i am pleased to pass on my praise - the team is an absolute credit to your company - Well done TL”

Service, Centre
Richard and Hazel
July 2018

“Very professional . helpful people who gave excellent service and advice. Thank you.”

Bailey
Lionel and Sandra
August 2019

“Cannot fault the service we get from you guys, and have told many people. Don’t change anything!”

Service, Centre
Garth and Janine
June 2018

“Very friendly service and the introduction to our new motorhome was brilliant. After sales follow up has been great also.”

Benimar
Tony and Arapera
June 2019

“We feel very much part of the TL family and get listened to on with all things we need to discuss at any time. Back up is excellent and always has been. Thanks guys.”

Service, Centre
Ken and Gloria
August 2018

“We have always had excellent service. Andy gives great advice and his staff follow up. They are all courteous and we highly recommend the team.”

Service, Centre
Chris and Jenny
August 2016

“We were amazed at how stress-free the whole build process has been.The Traillite Team were there for us throughout the journey.”

TrailLite
Queenie & Steven
May 2019

“Quality and strong New Zealand made Motor-home.”

TrailLite
Malcolm and Kathy
March 2018

“Nothing is too much trouble and issues get resolved promptly”

TrailLite
Bob and Jenny
January 2018

“Everyone we dealt with couldn't have been more friendly and helpful. Excellent service.”

Bailey
Neville and Cheryl
April 2019

“We could not fault the service.From the options of models, to the sales process right through to handover and after sales service,Greg was excellent.”

TrailLite
Sandra and Murray
March 2019

“Great service team, friendly and helpful. Feel very supported in this new journey. Thanks.”

Service, Centre
Susan and Deborah
April 2019

“You look after people, I had something not right with my van, that I had not realised was a problem, Andy pointed it out and fixed it. In my 40 years in NZ I have not come across a company with such diligence as yours, and your staff are second to none. But I would also like to thank you for treating your staff so fairly, it makes a difference.”

Service, Centre
John and Glenys
September 2018

“We are delighted with our purchase and also the great service you have provided.”

Bailey
Lindsay and Kaye Cook
December 2018

“The whole experience has been excellent with great communication from Kerstin throughout! Since then and following our first trip the service to fix 3 minor problems was superb!”

TrailLite
Richard and Jan
February 2019

“Your product is second to none and the after sales service is the best there is. Keep up the good work. Thanks. Jim and Sue.”

Service, Centre
Jim and Sue
January 2019

“Service is second to none and product is awesome this is our 2nd built traillite motorhome”

Service, Centre
Gary and Maureen Douglas
September 2017

“The Traillite brand has a very good reputation as the product has had years of improvements. This also has means resale prices are better than similar brands.”

TrailLite
Basil and Jenny
November 2018

“From the initial contact through the ordering and extras to the original product the service was great. Pick up was very special and the handover first class. The small problem with passenger seat was promptly dealt with on day 2 and then the problem with shower drain was arranged through a local Napier agent to the highest standard. We may have a couple of insignificant issues which we know will be dealt with proffessinaly. Traillite is a delight to deal with.”

Bailey
Ken and Lorraine
November 2018

“Excellent product... Great service...”

Bailey
Rod and Joan
November 2018

“A quality product - quality people - quality service.”

Pre-owned
Andrew and Debbie Ross
August 2017

“Very competent and friendly staff.”

Service, Centre
Gerry and Lesley
March 2018

“Great service by a great team”

Service, Centre
Rod and Deanne
December 2017

“Great Service. Doug Penman was very informative and went the extra mile to get what we wanted, at a price we could afford.”

Bailey
Rose & David Harris
September 2018

“Good product and prompt communication plus a good range to check out on site.”

Benimar
Marty & Felicity Kampman
September 2018

“You get really friendly personalised service when dealing with the Traillite service centre and everything is done to a high quality!”

Service, Centre
Dean and Lisa
August 2018

“Great people, great service, and great motorhome.”

Benimar
Alan & Judy Strang
August 2018

“It was a pleasure to deal with each person that we met from start to finish. The culture within Traillite is clearly very strongly customer focussed.”

Bailey
Dave and Maggie
August 2018

“Professional service from start to finish and the standard of workmanship was excellent.”

Service, Centre
Chris Porter
August 2018

“A positive experience completed on time to a high standard. Staff informed us of the scope of work and we felt valued”

Service, Centre
John and Judy
August 2018

“The team makes every effort to listen and make us feel we are important. Nothing seems to be any trouble for them.”

Benimar
Rodney and Noeline
July 2018

“We had lovely service from everybody and you all made us feel special. Thank you.”

Bailey
Mark and Julie
July 2018

“The confidence we have in Traillite to ensure not only our purchase was well made but we can continue enjoying that purchase with your back up. We have already had great examples of follow up and support as we come to grips with using our new motorhome.”

Benimar
Denise and Rex
July 2018

“Great waiting lounge, friendly and efficient staff, the work done was perfect. Although we live in Hamilton, we always enjoy our visits to Traillite.”

Service, Centre
Dennis and Ngaire Reidy
August 2016

“Your Staff are friendly and only too happy to explain any queries we had in an easy to understand manner, they take the time to make you feel that their attention is on you.”

Service, Centre
Dean and Lisa
August 2018

“Always great service and friendly staff.”

Service, Centre
Gary and Judy Wainwright
November 2016

“The sale process was made so simple and as stress free as you could possibly make it and the after sales care and support has been outstanding. You really feel as though you're part of a big family. No hesitation in recommending Trail Lite to others.”

Bailey
John and Christine
June 2018

“NZ based company with proven reputation - professional staff. Supported by own workshops, service centre and ability to provide assistance throughout NZ.”

Benimar
Hugh and Sue
June 2018

“Such personal service nothing was an issue”

Service, Centre
John and Annette
March 2018

“Friendly staff & competent trades people. Nothing is a problem attitude. Will be back.”

Service, Centre
John Watson
July 2018

“Totally professional approach of all the staff that we dealt with.”

Benimar
Jacqueline and Clive
June 2018

“I knew what features I was looking for in a RV. No one tried to discourage my mind set, I was listened to and when I made my choice I was given great after purchase service from everyone. It made the experience easy and enjoyable. Thanks to all concerned.”

Benimar
Dawn Isherwood
June 2018

“Excellent after sales service”

Service, Centre
John Woolley
June 2018

“Job done properly on time.”

Service, Centre
Paul and Carol
December 2016

“We love the quality of your work.”

TrailLite
Rob and Jacky Young
May 2018

“Very friendly staff even when it's been very busy.”

Bailey
David and Christine
May 2018

“We have always had excellent service from the sales team on two occasions when we have bought & sold on behalf & also from the service team.”

Bailey
Craig and Judy
May 2018

“excellent product from an NZ company for NZ conditions Great service and follow up from staff”

Pre-owned
Colin and Dale
May 2018

“Very accommodating, very professional and jobs done to our complete satisfaction.”

Service, Centre
Grant Williams
May 2018

“Just love the van in every way”

TrailLite
Jim and Jill
March 2018

“Drive in to get a relatively small job done ..it's gets done and within an hour off again ..plus get told of a missing support bracket for a water tank ..Andy and team make such an effort.. Big service centres simply don't work that way ..but you guys still do .. Just brilliant to deal with you ..”

Service, Centre
Michael and Gwyn Gray (Guardian Alliance Ltd)
March 2018

“Andy and Ryan provided helpful and quick service, very friendly and welcoming”

Service, Centre
Des and Ruth Austin
March 2018

“We appreciated the excellent service that we were given with a very friendly team.”

Service, Centre
Bruce and Julie
April 2017

“Great service, quality and all staff very friendly and helpful”

TrailLite
Des and Ruth Austin
March 2018

“The salespeople were not pushy answered or found the answers to our questions without hesitation.”

Service, Centre
Peter and Annie Van Den Broek
February 2018

“The service ,friendliness and going beyond my expectations has made my life a lot easier. Tx to all staff”

Service, Centre
Paula Greenville
September 2017

“We have received excellent service from Trailite and feel that we would be well supported if we should have any problems with the vehicle. Many thanks to the team in Christchurch.”

Benimar
Ron & Jill Julius
January 2018

“I believe in the product and so far I've had extremely good service”

Benimar
Trudy Scott
January 2018

“Because our motor home is AWESOME! And the care and service we received when deciding what to buy was wonderful”

Benimar
Dale and Susan Bolesworth
January 2018

“Good communication, vechile ready as scheduled, nice job and very happy with Traillite Service Centre 👍”

Service, Centre
John and Gillian
October 2017

“Everything done as requested to a high standard, within time promised. An excellent effort”

Service, Centre
Alan and Rose Grant
February 2018

“Quality service, people who know their stuff, quality craftsmen, honest (as far as I know :-)), helpful, spare parts all there. We feel like everyone makes a good effort to ensure we are happy and well cared for. Please pass on to the guys on the tools too.”

Service, Centre
John and Rosemaree
December 2017

“Very pleasant staff and good workmanship! Thankyou”

Service, Centre
John and Lynette Stewart
February 2018

“The best service you can experience”

Service, Centre
Bruce and Lesley
November 2017

“Great job done very pleasant to deal with”

Service, Centre
Brian and Shona Moffat
November 2016

“The overall external and internal structure of the caravan is as identified in promotion and marketing.”

Bailey
Helen Taiaroa
January 2018

“Doug Pemberton was an awesome salesman he went the extra mile showing us how to use everything in our new motorhome and he was very patient. Traillite you guys are an honest, reputable company that we would recommend to everyone 😊”

TrailLite
Jan
November 2017

“Excellent service.”

Benimar
Lynette Merrin
January 2018

“Very helpful , knowledgeable team. I wouldn’t have any hesitation contacting them with queries in relation to my motorhome.”

Benimar
Tania Steadman
January 2018

“Very good service”

Pre-owned
Yigal
February 2018

“Excellent service everyone went out of their way to look after my new vehicle as well as look after me. Going the extra mile was awesome. Thank you so much. Knowing I can pick up phone or email to get help is awesome. Kind regards Lynn”

Service, Centre
Lynette Merrin
January 2018

“The best Motorhome in the world”

TrailLite
Bruce and Alison
December 2017

“Quality of the build and the caliber and integrity of the staff.”

TrailLite
Bruce and Jill
December 2017

“Great product and great service - easy to deal with!!!”

Bailey
Warren & Clare
November 2017

“For the help and service given by the team especially Doug with some of the unusual questions and requests he worked through. This has led to us being totally happy with the outcome of the build. Have already shown interested people through, and recommended they get in contact if interested.”

TrailLite
Angela and Gary
October 2017

“The service received from Andy, Phyllis & team has been amazing. Workmanship & understanding of my requirements great. Only negative would be the total lack of progress report/consultation between Traillite nd customer during the service/repair process. This is second time of mentioning. Would be happy to discuss if above confusing. Otherwise keep up the great work Traillite Service Centre”

Service, Centre
Jenny Mercer
August 2017

“Great service , knowledgeable staff,jobs done to perfection.”

Service, Centre
Bruce and Lesley
November 2017

“The staff very helpful nothing was a bother. They were very knowledgeable”

Benimar
John and Jennifer
October 2017

“We just love the roominess and layout.”

TrailLite
Claire & Gary
October 2017

“Great personal service and support”

TrailLite
Gregory & Rick
October 2017

“The high quality of the campervan and the personal professional service provided by Rob and the team who looked after our requirements and frequent questions.”

TrailLite
John and Gillian
October 2017

“We got what we expected to pay for within the timeframe we were quoted. Staff were friendly and helpful at all times.”

TrailLite
Terry and Joce
July 2017

“Timeliness. The motorhome repairs were completed exactly on time. Thank you for that”

Service, Centre
Nellie and Bruce
April 2017

“Continuous good service”

Service, Centre
Michael and Jan
October 2017

“The SERVICE was SUPERB and the STAFF were very friendly and extra helpful”

Service, Centre
Adele Brown
September 2017

“At handover Deborah who conducted our handover was very friendly and helpful. She continued to give us support during the days that followed”

Bailey
Isobel Wilson
August 2017

“Friendly, helpful and the job was well done”

Service, Centre
Brad Lovett
October 2017

“Reputation but also the on site experience. Great to deal with !”

Benimar
Royce & Dianne
September 2017

“great service, great products”

Bailey
Pete and Sue
October 2017

“I was very impressed with the service.. also the finished job was above our expectations although we have not been away as yet to test things out !!! Always very friendly atmosphere from the staff ..make you feel like old friends ...”

Service, Centre
David and Rosemarie Mueller
September 2017

“can fault the customer service or help in any way. wonderful people”

Pre-owned
Wendy & Don
August 2017

“Andy is such a pleasure to deal with and nothing is too much trouble for him. He also uses his initiative if he discovers anything else that needs attending to while the vehicle is in the service yard. Keep up the good work Traillite I wouldn't have any other type of motorhome in NZ.”

Service, Centre
Graham and Heather
June 2017

“Excellent customer service”

Benimar
David & Diane
August 2017

“I'm impressed with Traillites staff who made me feel like we were longtime friends. I've only had my van five minutes really. I feel confident I will be able to address any concerns I may have and be heard and supported no matter how simple or complex my issues may be. Thanks to everyone I've dealt with you have been great.”

Benimar
Denise
August 2017

“We were given the time to discuss things. Very good communication from your staff.”

Service, Centre
Neil Sutherland and Sheryl Corbett
August 2017

“You're always efficient,and have the solution, and nothing is ever too much trouble”

Service, Centre
Gary and Irene
December 2016

“The interaction with Andy Irvine,a very genuine guy who obviously cares about the work he (Traillite) does and the customer satisfaction,also impressed with full explaination of work carried out. Love your new workshop centre,very friendly staff.”

Service, Centre
Ron and Lee Sturch
August 2017

“We always get friendly personal help especially from Andy Irvine. Thanks a million Traillite --- we always sing your praises.”

Service, Centre
Des and Pam Williams
July 2017

“Very happy with the work needed on our motorhome and looked after while waiting.”

Service, Centre
Dennis and Denise
July 2017

“just all round honesty from staff”

Pre-owned
Peter
July 2017

“We really like the finish & the service of Traillite”

TrailLite
Erle and Ursula
July 2017

“Level of customer service from sales staff in both Auckland and Christchurch, as well as hand-over and service centre in Auckland. Have owned two other motorhomes is past 5 years and we were overwhelmed by every past of the buying process and Traillite ownership. Keep up the good work.”

TrailLite
Warren & Toni Hocking
May 2017

“The team were excellent to deal with (Mandy, Devon and Deb). Any issues were resolved quickly and with no fuss. The hand over was thorough and helpful.”

Benimar
Mike & Karen
July 2017

“The sale service was great and the after sales service has been fantastic.”

Benimar
John Carlyon
July 2017

“Never had better service and you are close to home”

Benimar
Angela and Charles Ewen
May 2017

“Easy to deal with and very friendly and knowledgeable staff”

Benimar
Melinda and Neil
April 2017

“Consistent service and backup for our leisure vehicles. Responsive and friendly staff a pleasure to deal with.”

Bailey
Alan & Annetta Hudson
May 2017

“The Traillite friendly team.”

Service, Centre
Robert Trewavas
April 2017

“great product ,great people to deal with”

TrailLite
Barry and Sonia
April 2017

“Perfect vehicle”

TrailLite
Diane and Ross
April 2017

“Friendliness of staff. Willing to go the extra mile. Courteous and professional”

TrailLite
Albert and Jan
April 2017

“A good product with excellent after sales service.”

TrailLite
Jeanette and Catherine
April 2017

“Overall we are very satisfied with our last two new Traillites and in fact we have recently made recommendations to 2 or 3 prospective buyers.”

TrailLite
Ross and Carol
April 2017

“Awesome service and the Motorhome is outstanding”

Benimar
Nellie and Bruce
April 2017

“The quality and finish of traillite motorhomes is excellent and most satisfactory and after sales service is also excellent.”

TrailLite
Bruce and Julie
April 2017

“100% backing of their product with great communication & co-operation from their sales team”

Bailey
George & Ann-Marie Margetts
April 2017

“Quality product and made in NZ was important to us.”

TrailLite
Paul and Carol
December 2016

“Always helpful great after sales service. Andy is brilliant”

TrailLite
Gary and Irene
December 2016

“Extremely happy with our new motor home and quality of the build.”

TrailLite
Jill & George
November 2016